Safety Notices

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Safety Notices

Why are you expanding the instructions and warnings for the M18 HIGH DEMAND 9.0 battery pack?

We are expanding the instructions and warnings to inform users of potential risks when highly conductive or corrosive fluids enter the M18 HIGH DEMAND 9.0 battery pack.

How are the instructions and warnings being expanded? Do I have to turn in my manual?

You do not need to return any of the instructions or warnings that accompanied your M18 HIGH DEMAND 9.0 battery pack. You simply need to get a copy of the expanded warnings and instructions and read them. You can download them here: www.milwaukeetool.com/expandedinstructions.

Are you expanding the instructions and warnings for any other MILWAUKEE battery packs?

While these expanded warnings and instructions are currently directed to the M18 HIGH DEMAND 9.0 battery pack, the same caution should be taken by users of all battery packs and cordless and corded power tools, regardless of manufacturer, to avoid exposing the products to conductive or corrosive fluids. This exposure can degrade the performance and life of any battery pack or tool.

How much highly conductive or corrosive fluid entering the M18 HIGH DEMAND 9.0 battery pack is needed to cause the battery to fail?

The quantity necessary to cause a failure within the pack can vary depending on the type of fluid, so you should take such steps as are appropriate given your conditions of use to avoid allowing these types of fluids to get into the pack. This warning is not intended to communicate that you should avoid using the M18 HIGH DEMAND 9.0 battery pack in areas where these types of fluids are present or being used; it means you should avoid letting these fluids get inside the pack. You should not attempt to open the battery pack to determine if these types of fluids got inside. If you believe highly conductive or corrosive fluids have entered your M18 HIGH DEMAND 9.0 battery pack, immediately call us at: 1-844-577-5515 (7:00am - 10:00pm Eastern time Sunday - Saturday).

What would happen if rain water entered my M18 HIGH DEMAND 9.0 battery pack? I left my M18 HIGH DEMAND 9.0 battery pack out in the rain. What do I do?

Rainwater is typically not a highly conductive or corrosive fluid. However, rainwater may still degrade the performance and life of your M18 HIGH DEMAND 9.0 battery pack. In an abundance of caution, we recommend disconnecting the M18 HIGH DEMAND 9.0 battery pack from any tool or charger and call us at: 1-844-577-5515 (7:00am - 10:00pm Eastern time Sunday - Saturday) to receive further instructions.

How do I know if my M18 HIGH DEMAND 9.0 battery pack needs expanded instructions and warnings?

You don't need to figure it out. If you have an M18 HIGH DEMAND 9.0 battery pack, to make sure you have the most up-to-date warnings and instructions, download them here: www.milwaukeetool.com/expandedinstructions and read them.

How do I get a copy of the expanded instructions and warnings for my M18 HIGH DEMAND 9.0 battery pack?

You can read and download them here: www.milwaukeetool.com/expandedinstructions.

Do I have to return my M18 HIGH DEMAND 9.0 battery pack?

No. There is nothing wrong with your M18 HIGH DEMAND 9.0 battery pack. Its usage needs you to follow the expanded warnings and instructions on the proper use of the battery. You should obtain and follow the expanded instructions and warnings, available here: www.milwaukeetool.com/expandedinstructions, to ensure safe handling and operating.

How do I know if any fluid entered my M18 HIGH DEMAND 9.0 battery pack? I don't know if my M18 HIGH DEMAND 9.0 battery pack has been exposed to fluid or materials? How do I tell?

You should not attempt to open the battery pack to determine if any fluids got inside. If you do not know whether any fluid entered into your M18 HIGH DEMAND 9.0 battery pack or if you do know, but do not recall whether the fluid was highly conductive or corrosive, immediately call us at: 1-844-577-5515 (7:00am - 10:00pm Eastern time Sunday - Saturday).

I work near the ocean or on a jobsite with highly conductive or corrosive fluids. Does this mean I can't use the M18 HIGH DEMAND 9.0 battery pack in those areas?

No. These expanded instructions and warnings do not mean that you should avoid using the M18 HIGH DEMAND 9.0 battery pack in areas where highly conductive or corrosive fluids are present or being used. Rather, you should avoid those situations where the M18 HIGH DEMAND 9.0 battery pack is exposed to highly conductive or corrosive fluids that are likely to result in the fluids getting inside the battery pack. For example, if you are working on a pier over the ocean, avoid setting your M18 HIGH DEMAND 9.0 battery pack in a puddle of seawater. You should also avoid using your M18 HIGH DEMAND 9.0 battery pack in a manner where it could be engulfed by a wave of seawater or repeatedly splashed. These are not exhaustive examples. If you are unsure of your particular situation, please call us at 1-844-577-5515 (7:00am - 10:00pm Eastern time Sunday - Saturday).

Can I still use my M18 HIGH DEMAND 9.0 battery pack?

Yes, provided you follow the expanded instructions and warnings. To ensure safe handling and operating, please read the updated instructions here: www.milwaukeetool.com/expandedinstructions.

I use my M18 HIGH DEMAND 9.0 battery pack on multiple M18 tools. Are my M18 tools exposed or at risk?

No. These expanded instructions and warnings are for the M18 HIGH DEMAND 9.0 battery pack. However, we recommend the same caution should be taken by users of all battery packs and cordless and corded power tools, regardless of manufacturer, to avoid exposing the products to conductive or corrosive fluids. This exposure can degrade the performance and life of any battery pack or tool.

Is this a REDLITHIUM™ battery pack issue?

No. The same caution should be taken by users of all battery packs and cordless and corded power tools, regardless of manufacturer, to avoid exposing the products to conductive or corrosive fluids. This exposure can degrade the performance and life of any battery pack or tool.

Is this risk unique to lithium-ion battery packs?

No. The same caution should be taken by users of all battery packs and cordless and corded power tools, regardless of manufacturer, to avoid exposing the products to conductive or corrosive fluids. This exposure can degrade the performance and life of any battery pack or tool.

I have an M18 HIGH DEMAND 9.0 battery pack. What do I do?

You simply need to get a copy of the expanded warnings and instructions and read and follow them. You can read and download them here: www.milwaukeetool.com/expandedinstructions

Will this warning always be there for the M18 HIGH DEMAND 9.0 battery pack?

Milwaukee Tool continuously looks at ways to improve battery pack performance and to further reduce the likelihood of potential risks and hazards when using our products. While we are always looking at ways to improve our products, you should still read and always follow the warnings and instructions that come with your product for proper usage.